Privacy Policy

1. Information We Collect

• Account data: name, email, phone (if provided), role, and tenant information.
• Authentication data: password hash, session identifiers, OTP/login challenge metadata.
• Trading workflow data: signals, trade candidates, trade lifecycle events, approvals, and execution logs.
• Broker integration data: broker connection metadata and encrypted broker token/API credential material.
• Telegram integration data: connected session metadata, selected channels, and ingestion records.
• Billing data: plan selection, subscription status, Razorpay order/payment references.
• Technical and security data: audit logs, request metadata, device/session traces, and error diagnostics.

2. How We Use Information

• To create and manage your account, authenticate users, and secure sessions.
• To provide platform features such as signal parsing, approvals, queue execution, and notifications.
• To connect and sync supported third-party services you explicitly enable (for example, broker and Telegram).
• To process subscriptions, verify payments, and enforce plan entitlements.
• To monitor reliability, prevent abuse/fraud, and investigate incidents.
• To comply with legal obligations and enforce platform Terms and security controls.

3. Sharing of Information

We may share limited information with service providers where necessary to operate the service:

• Payment processor (Razorpay) for order creation, payment verification, and billing operations.
• Communication channels/providers for delivery of notifications you configure.
• Infrastructure and monitoring providers for hosting, logging, and uptime security.

We do not sell personal information.

4. Payment Data Handling

• Payments are handled by Razorpay or authorized payment partners.
• Tradestream stores payment references (order ID, payment ID, signature status), not full card data or UPI PIN.
• Subscription activation occurs only after server-side payment verification.

5. Data Retention

We retain data as needed to provide services, maintain security/audit records, resolve disputes, and comply with legal requirements. Retention durations vary by data type and regulatory obligations.

6. Security

We use reasonable technical and organizational safeguards including access control, encryption for sensitive integration data, and monitoring. No system is completely risk-free, and users should also protect credentials and endpoint devices.

API keys, API secrets, and token material provided for broker/integration connectivity are encrypted at rest and accessed only for authorized actions you configure.

7. Your Choices and Rights

• You can update available profile and configuration settings within the app.
• You can disable integrations and stop using the service at any time.
• You may request account deactivation or deletion, subject to legal and compliance retention needs.

8. Cancellation and Refunds

Subscription cancellation and refund handling are governed by our Terms and applicable law. Unless required by law, fees are generally non-refundable and cancellation applies at end of current period.

9. Changes to this Policy

We may update this Privacy Policy from time to time. Continued use of the platform after updates become effective means you accept the revised policy.

10. Contact

Questions or requests related to privacy can be sent to:support@traderstream.in